Carrier Payment and Accessorials Guide

Payments

How does Uber Freight pay?

Uber Freight pays carriers with direct deposit. You can set your preference before booking your first load with Uber Freight.

When is payment made?

We pay carriers within 7 days after successfully submitting an acceptable proof of delivery and load invoice at [e-mail].

How do I view the payment status on a load in-app?

The “See payment” button will appear in the load details page as soon as you begin a load. Tap the button to view payment details for that load, and if there are any documents needed before payment can be sent. Drivers without permission to view rates will only see document statuses.

What happens after my required documents are submitted?

Once your documents are received, our team will review them and either approve or deny each document. If a document is rejected (too blurry, missing information, etc.), you may be asked to provide additional information.

Once all required documents are approved, we will send the payment the following Monday. Depending on the bank used, it may take 1-4 days to appear on your account. 

 

Accessorials

What does Uber Freight pay for detention?

Below are our accessorial rates for loads in Europe (EUR). All accessorial currencies paid out will match the currency of the linehaul agreement.

Accessorial	Carrier Payment (1)
Detention for Technology booked Loads (2)	€35 per hour (3)
Detention for Broker booked Loads	€30 per hour
Layover for Technology booked Loads	€280 per 24 hours
Layover for Broker booked Loads	€240 per 24 hours

(1) Rates will be determined by the currency of the linehaul on the rate confirmation. Eligibility is subject to verification. The accessorial rates may be changed for future loads at Uber Freight's discretion. Carriers will be notified in the event of changes.

(2) For Technology rates to apply, you must meet the following conditions:

Technology booked load

• Book the load on the Uber Freight App or Uber Freight Web Portal

Tracking information provided

• Assign a driver to the load at least 2 hours prior to pickup or provide driver full name and license plate info at least 2 hours prior to pickup to [e-mail]
• The Uber Freight App, must be running continuously throughout the load with GPS location data being provided starting 2 hours prior to pickup until load is delivered or you must share live tracking updates via your ELD/​telematics provider with our partner supply chain visibility platforms starting 2 hours prior to pickup until load is delivered. If one or more of the above conditions are not met, broker rates apply. 

(3) The hours eligible for detention payment start at 2 hours after the scheduled appointment time and end at 10 hours after the scheduled appointment time (for a maximum of 8 hours of paid detention).  

What are the requirements for detention compensation?

1. Arrive on time to the scheduled appointment.
2. Ensure the equipment is compliant with all requirements for the load. 
3. Share location data or notify Uber Freight at least 30 minutes prior to entering detention.
4. Submit in-app requests within 24 hours of delivery and include a signed Proof of delivery with in and out times documented for all completed stops.
5. No detention payment applies if the delay is due to the carriers negligence to meet the transport order instruction.

How to request detention?

• Check in when you get onsite and leave location settings to “always on” while Uber Freight app is open or share live tracking updates via your ELD/​telematics provider with our partner supply chain visibility platforms. If you are unable to share location data, you must notify Uber Freight by phone [phone]) or via email at [e-mail] at least 30 minutes prior to entering detention or the request may be denied at our discretion.
• After the load is delivered and within 24 hours, request detention through the Uber Freight app or at freight-support.uber.com along with the signed Proof of delivery showing in and out times and a verified signature of stamp from the facility.
• Once your documents are received, our team will review them and either approve or deny each document. If a document is rejected (too blurry, missing information, etc.), you may be asked to provide additional information.
• We will send an updated rate confirmation to the email address that submitted the detention payment request and after you can submit the invoice to [e-mail].